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Frequently Asked Questions (FAQ) (Questions and/or Answers may change without notice at discretion of RTD Trading) Information Links: About Us Privacy Policy Terms of Use Contact Us Our most popular question from new users is, "I'm trying to check-out, but it's saying that my username is invalid." The answer is, "Check your e-mail and CLICK on the link within the registration confirmation e-mail you received. If you cannot find the e-mail, please check your junk e-mail folder. If you did not receive the registration confirmation e-mail, please either wait longer, contact us or re-register. REGISTRATION QUESTIONS 1. How do I register to use the RTD Trading website? 2. I need to change my registration. How do I do this? 3. I forgot my password and/or username. How do I get this info? 4. How is my registration contact information used? 5. I've registered, but have not received my confirmation e-mail. OTHER QUESTIONS 1. How can I view my previous orders or my order history? 2. How long to I have to pay for my shopping cart contents? 3. What is the mailing address for RTD Trading? 4. What is RTD Trading's Product Warranty and Return Policy? 5. What payment methods do you accept? 6. The shopping cart does not seem to be working. What's wrong? 7. Do you ship internationally? 8. How soon will you ship my order? 9. Is this merchandise brand new?   REGISTRATION QUESTIONS . 1. How do I register to use the RTD Trading website? You can register to use the RTD Trading website at our online registration form. Please read and follow our Terms and Conditions. [ Return to Top ] . 2. I need to change my registration. How do I do this? You can use our Change Registration form if you need to update your address, email address, or to change your user id or password. [ Return to Top ] . 3. I forgot my password and/or username. How do I get this info? RTDTrading.com can send your username and password to your registered email address. Just enter your email address in the Username/Password Request form. [ Return to Top ] . 4. How is my registration contact information used? We use your registration contact information to authorize your credit card transaction, to know where and to whom your purchase(s) need to be shipped, and to contact you regarding your purchase if needed. If, during your registration, you opted to join our e-mail list, your e-mail address will be used to send you e-mail notification of new features and special offers from RTD Trading. Also, please read our Privacy Policy. [ Return to Top ] . 5. I've registered, but have not received my confirmation e-mail. Please check your e-mail program's junk e-mail folder and then we recommend setting your e-mail options to allow e-mail from the rtdtrading.com website. [ Return to Top ]   OTHER QUESTIONS . 1. How can I view my previous orders or my order history? You can use the Account Info link near the top of each webpage. Enter your User Name and Password to access your Order History and other account information. [ Return to Top ] . 2. How long to I have to pay for my shopping cart contents? Not very long. If you have not paid yet, your shopping cart contents will be removed after a period of 1 day has passed since you put in your first item. But, if you come back later and find your cart empty, all you have to do is go back and pick out your items again, and put them in your new shopping cart. [ Return to Top ] . 3. What is the mailing address for RTD Trading? If you place an order to be paid by check or money order, our address will be supplied to you on your order finalization page and also in the order confirmation e-mail you will receive. If you need to return something, please Contact Us for a Return Authorization Number and we will supply you with our mailing address. [ Return to Top ] . 4. What is RTD Trading's Product Warranty and Return Policy? We have a Satisfaction Guarantee as well as a Warranty against defective merchandise. Please see our Terms of Use page for details. [ Return to Top ] . 5. What payment methods do you accept? We accept VISA, MasterCard, Amex, Discover, PayPal and checks/money orders. [ Return to Top ] . 6. The shopping cart does not seem to be working. What's wrong? Check your Internet browser settings (Internet Explorer, Netscape, Firefox, etc.) and make sure you have Cookies turned on. If you cannot figure out the problem, please Contact Us. [ Return to Top ] . 7. Do you ship internationally? Yes. All international orders will ship via USPS Priority Mail International with an ETA of 6 to 10 business days. You cannot have your order shipped to a country that is different than your billing address country unless you Contact Us for authorization. We no longer ship to Mexico. Any orders requesting shipment to Mexico will be cancelled. [ Return to Top ] . 8. How soon will you ship my order? Most orders ship within 24 to 48 hours. If you have an important RUSH order, or just need to know your shipping date in advance, please Contact Us so that we can give you an estimated shipping date. [ Return to Top ] . 9. Is this merchandise brand new? All merchandise in our store is brand new unless otherwise noted in the item description. The only category which might contain used items would be the Collectibles category. Even then, it will be noted in the item description if the item is not new. [ Return to Top ] Other Information Links: About Us Privacy Policy Terms of Use Contact Us